Hosting Partners of Cloud Hosting Platform Company Jelastic Upgrade Technical Support Performance
Dogado Internet GmBH of Germany and the UK's Layershift Ltd., both hosting partners of cloud hosting platform company Jelastic , have upgraded their technical support performance. The companies now offer support performance through Service Level Agreements (SLAs) that formally guarantee swift technical support response times.
The move provides cloud hosting platform company Jelastic with a number of benefits as its customers have previously requested technical support SLAs. Dogado provides Standard, Silver, Gold and Platinum technical support packages for cloud hosting options, each offering response times from two hours to 24 hours depending on which level of support has been purchased and the nature of the issue reported. Layershift, however, offers round-the-clock technical support which is acclaimed by its customers and earned a rating of 9.7 out of 10 in support ticket ratings. This is provided at no extra charge and with a standard response regardless of the issue reported. The company promises a "target response time" of 5 minutes for even the severest of issues. If guaranteed times are not met, the company incurs penalties equivalent to 10% of the customer's monthly fees.
Palo Alto, California-based Jelastic, Inc. offers a Platform-as-a-Service (PaaS) option specifically designed for hosting service providers to make available to their customers. The company's partners now provide a level of service that PaaS competitors (such as Google App Engine, Heroku, and EngineYard) charge up to an additional $400 per month to provide. At Amazon Web Services, even email support for developers is provided at a fee.
"The need for tech support SLAs is one of the top demands we've been hearing from customers," explained Dmitry Sotnikov, COO at Jelastic. "We're delighted to see our partners at the cutting edge of the hosting industry in offering such competitive policies."
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